It is important to immediately notify us in person whenever you change your name, address, direct deposit account, representative payee, or whether you get married or divorced, caring for a child who receives benefits, or if you adopt a child. You must also notify the Social Security Administration if you are residing overseas, whether or not you may be working.
Information you give to another government agency may be provided to the Social Security Administration by the other agency, but you also must report the changes to us.
Failure to report a change may result in an overpayment. If you are overpaid, we will recover any payments not due you. Also, if you fail to report changes timely or you make a false statement, you can be penalized by a deduction from payments, a fine, imprisonment or all three.
When a beneficiary dies, his/her benefit is not payable for the month of death. For example, if a beneficiary dies any time in July, the money received in July must be returned. The Social Security Administration must be notified of the death as soon as possible.
Foreigners who are eligible for any SS benefits from Social Security Administration are entitled to benefit payments of up to 6 months and must report to Social Security Administration every six months to continue receiving their benefits. However, if the foreigner chooses to move abroad, their entitlement is good for only six months.
Citizens of Federated States of Micronesia, Republic of the Marshall Island, and United States are treated as local citizens and may continue to receive their benefits while residing outside of Palau. Citizens of FSM, ROM and the U.S. do not need to report every six months. However, they need to comply with the annual survey requirement just like Palauan Citizens.
Please do not sign your check until you are ready to cash it. Checks must be cashed within 6 months after the date on the check. If you receive a check that does not belong to you, please inform the Social Security Administration Office and return it as soon as possible.
If you disagree with a decision we make, you have the right to request that your claim be reconsidered by the Board of Trustees. You must submit your request in writing to the Social Security Administration within 30 days after the date you were notified of our decision.
If you are still not satisfied, there are further steps you can take after reconsideration. You have the right to be represented by an attorney or other qualified person of your choice in any business with us. We do not require you to have an attorney or other representative, but we will be glad to work with one if you wish.
Protecting your privacy is important to us. All personal information will not be disclosed including your Social Security number to anyone, unless we receive a written authorization.
The Republic of Palau Social Security Administration (ROPSSA) wishes to inform all Social Security beneficiaries that the 2024 Annual Survey Form is ready and available for completion and submission. This year’s annual survey will only be mailed out to beneficiaries residing outside of the Republic of Palau. Local residents are required and urged to come to the Social Security Office located at Ngesekes, Ngerbeched, to have their forms completed in the office. In the event you, the beneficiary, is not able to visit our office due to illness or mobility issues, please contact us and we’ll be more than happy to assist you.
These Annual Survey Forms, once submitted, will help the ROPSSA Office update important information, such as your mailing address, phone numbers, marital status, and other information, that are required to provide you continued services. Non-compliance to the completion and submission of this survey to the ROPSSA Office may result in your benefit being delayed or put on hold.
For convenience purposes, the 2024 Annual Survey Form is available on the SSA Website: www.ropssa.pw for download and completion purposes. The form can be physically obtained at the SS Office during regular business hours.
These surveys must be completed and submitted to ROPSSA no later than June 30, 2024.